Frequently Asked Questions (FAQ)
1. Apartment Details
Q: What types of apartments do you offer?
We offer 1-bedroom and 2-bedroom apartments.
- 1-bedroom apartments: Suitable for 1–2 people.
- 2-bedroom apartments: Suitable for up to 4 people.
(You can negotiate for one extra person for short stays as we have a daybed in the sitting room.)
Q: Are the apartments furnished?
Some apartments are fully furnished.
Q: What amenities are included?
- TV
- Gas cooker with kitchen facilities
- Fridge
- Free parking (on-premises and street)
- Hot water shower
- Patio and spacious gazebo
- 24/7 water supply (with water tanks)
- A nice garden
- A well-secured area
- Cleaning, laundry, and cooking services (available on request).
Q: Are utilities included in the rent?
- Electricity and TV subscriptions: Included for short-term stays.
- For prepaid discounted rents (one or two months in advance), tenants cover electricity and TV costs.
- For long stays (one month or more), TV subscriptions are included.
2. Booking and Payment
Q: How can I book an apartment?
You can book in person or by phone. We reserve apartments only after payment.
Q: What payment methods do you accept?
We accept cash, mobile money, and bank transfers. Payments must be made before check-in in advance.
Q: What is the minimum rental period?
The minimum rental period is one week. However, you can pay for a week and stay for fewer days if needed.
3. Policies
Q: Do you allow pets?
No, pets are not allowed due to limited space.
Q: How do I terminate the lease?
Simply inform the caretaker about your decision.
Q: Is there a deposit?
No deposit is required.
4. Location and Accessibility
Q: Where are you located?
We are in Mwanza, 5 km from the city center, near Buzuruga bus stand.
Q: Are there shops or public transport nearby?
Yes, we are conveniently located near Buzuruga bus stand.
5. Support and Maintenance
Q: How do I report issues like repairs?
The on-site caretaker can assist you. Contact them by phone or speak to them directly.
Q: Is there a caretaker on-site?
Yes, the caretaker lives on-site for your convenience.